FREQUENTLY ASKED QUESTIONS

What makes CKS different from other computer repair shops?

CKS is different from other computer repair shops in that we personalize your experience: we take the time to listen to your concerns and help you resolve your computer issues to your satisfaction. We always explain the repair that needs to be performed and keep you updated throughout the process.

Do you charge for your services?

Yes, CKS charges flat rates.

Does my warranty cover Software problems or viruses/spyware?

Software problems or viruses/spyware would not be covered under the manufacturer’s warranty. Manufacturer’s warranty covers failure of the hardware components of your computer.

How long will it take to repair my computer?

Repair times can depend on a number of variables, including warranty status, the workload at the time of drop-off, the time it may take to diagnose, the time it takes for a part to ship, and whether the part is on backorder. Typically repairs take 2 to 5 business days. Upgrades such as memory or hard drive installations can often be done within the same day.

Will I need to drop off anything besides the computer?

Usually no. Most of the time we have the necessary cables and accessories to get a machine up and running. Notebook computers are an exception to this rule; if you are bringing in your notebook for repair, please bring along the AC adapter or power cord for the machine, as we may not have the right cables for your specific model of notebook.

Will I still be charged for a repair part even if it doesn’t resolve my problem?

During the repair of your computer if the repair part that we recommend doesn’t resolve your issue, you will not be charged for that part. You are only charged for the part or parts that restore your computer back to working order.

What is a customer installable part?

If the part does not require tools, ESD prevention, or disassembly of the computer of any kind, then it is customer installable. Examples would include notebook batteries, AC adapters, desktop keyboards, and mice.

What is a repair part?

A repair part is one the Hardware Service Department installed to replace a faulty part. The faulty part in turn is sent back to the vendor the part was ordered from for credit. Repair parts are usually cheaper then buying one outright; this is because the vendor issues a credit when the faulty part is returned.

What computers do you work on?

We fix most major brand computers that are out of warranty. These include HP, Dell, Acer, Samsung, Apple, Fujitsu, Siemens, Packardbell, Lenovo, Asus, Toshiba, Transcend, Hitachi and Twinmos

Is it worth reparing my computer, or should I just get a new one?

We can take a look at your computer and give you a better idea whether it is worth fixing or investing in a new computer. We will give you our most honest and expert advice. Our rule of thumb is that if the repair cost more than what your computer is worth, it’s probably best to invest in a new one. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer.

Your website is great! I need to build a website. Would you be able to give me the information of your web designer?

Thank you and yes! Believe it or not, we also do web design on the side and designed this site. Feel free to visit our office to view some of our work.

Our Philosophy

The scope of our work has always remained the same, to provide superior service and support for our clients. We have expanded and offer hardware and software support for all of your computer needs. We strive to provide our current and new customers with the finest products and service available. We are constantly training and evaluating our team so we can guarantee the highest level of support possible